FAQ
Welcome to Glorira FAQ page!
We're here to answer the most frequently asked questions about our services, policies, and products. If you have a question that's not listed here, please contact us!
1. Where do you ship?
We currently only ship within United Kingdom.
2. How much does shipping cost?
We offer free shipping on all orders with no minimum purchase.
3. How long does delivery take?
Processing time: 1-2 days (
Monday to Saturday)
Shipping time: 6-8 days (
Monday to Saturday)
Order cut-off time: 6:00 PM (GMT) Greenwich Mean Time (London).
Estimated total delivery time: 7-10 days.
4. What is the order cut-off time?
Orders placed before 6:00 PM (GMT) Greenwich Mean Time (London) will be processed the same business day.
Orders placed after 6:00 PM (GMT) Greenwich Mean Time (London) will be processed the next business day.
5. Can I track my order?
Yes, once your order ships, you will receive a confirmation email with tracking information to monitor the delivery status.
6. What payment methods do you accept?
We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Union Pay
- Apple Pay & Google Pay
- Bank Transfers (for bulk orders – contact us for details)
7. What is your returns policy?
We accept returns within 30 days of delivery. If you wish to return an item, please contact our customer service team or visit our website. Returns and Refunds Policy for more information.
8. Do you offer exchanges?
We are currently unable to accept exchanges. However, you can return your item and place a new order.
9. Are my payment details safe?
Absolutely! We use secure, encrypted payment channels to protect your data. Our website complies with industry standards PCI-DSS.
10. How can I contact Glorira?
Whether you have questions, comments, or concerns, our customer service team is ready to help. Please contact us using the information below – we will respond as quickly as possible.
Store Name: Glorira
Address: Unit #1-173, 39 Ludgate Hill, London, EC4M 7JN
Email: info@glorira.com
Phone: +44 7418 601978
Customer Service Hours: Monday to Saturday | 9:00 AM – 6:00 PM (UK time)
Response within 24 hours on business days